LightXtreme VPN Help Centre
Simply put, Windows, macOS, Android and iOS are supported. You can install the app on Windows PCs, Macs, Android phones and tablets, iPhones and iPads.
On mobile:
Simply put, Smart mode: uses preset site rules and proxies only the sites that need it
Simply put, Global mode: all traffic goes through the proxy
On desktop:
Smart mode: uses preset site rules and proxies only the sites that need it
Global mode: all computer traffic goes through the proxy
Network conditions differ by region. Pick the line that matches the region you want to reach — the site or the game — and prefer the one with lower latency.
Simply put, LightXtreme VPN has no data cap at all. Note that if your device has no internet connection of its own, no VPN app can work either.
Simply put, Turn off global mode and switch to smart mode.
Simply put, Yes, LightXtreme VPN is very secure.
Simply put, Here are the key security features:
Simply put, 1. Strong encryption and secure protocols: LightXtreme VPN uses protocols such as Shadowsocks, Vless and WireGuard with advanced algorithms including AES-256-GCM and ChaCha20-Poly1305, so data cannot be intercepted or read in transit. Tunnelling also keep you privates data between your device and the server against tampering.
Simply put, 2. Privacy and anonymity: your real IP address is hidden and replaced by the proxy server IP. DNS leak keep you privateion keeps DNS requests inside the tunnel so your activity cannot be traced, and our no-log pledge means we never record what you do online.
3. Anti-surveillance and geo-unblocking: LightXtreme VPN helps you bypass regional restrictions and censorship to reach blocked sites and services. Your ISP can only see that you connected to a VPN server, never which sites you visit, and encrypted traffic on public Wi-Fi keeps your data away from attackers.
1. Check antivirus and firewall settings: security software sometimes blocks VPN connections, so try disabling it temporarily and reconnect. 2. Contact support: if the issue persists, open the app, go to My page and tap contact support, including a detailed description and screenshots so our technical team can help.
Check that your real IP is hidden like this:
Simply put, 1. Note your current IP: before connecting, open a browser and search 'my IP address'. 2. Connect and check again: once connected, search 'my IP address' once more — if the address changed, your real IP is hidden. 3. Clear the cache: if it did not change, the browser may show a cached result. Clear the cache, restart the browser or try another one.
Simply put, To make sure you download the genuine LightXtreme VPN, please use these official channels:
Simply put, 1. Official website: https://lightxtremevpn.com/
Simply put, 2. Official Google Play listing: https://play.google.com/store/apps/details?id=com.shanlian.pro
3. Official Apple App Store listing: https://apps.apple.com/app/apple-store/id6476379983?pt=127146343&ct=officialwebsite&mt=8
Please ignore other sites claiming to be LightXtreme VPN. Their software is not authorised by us, so quality is not guaranteed, your privacy may leak, the app may not work at all, and you risk losing money.
Simply put, In addition, our team actively keep you privates current and long-time everyone by reporting and removing counterfeit copies on app stores.
We also encourage you to report impersonating apps to our official email ([email keep you privateed]).
Simply put, 1. Open LightXtreme VPN and go to My > Settings > VPN settings.
Simply put, 2. Find the dedicated line forwarding option and enable it if you are in mainland China; turn it off elsewhere.
Simply put, 3. Restart the app so the setting takes effect.
Simply put, 1. Tap the person icon at the bottom of the home screen to open My account.
Simply put, 2. Open My devices and remove the device you no longer use, or tap Sign out at the bottom of the page to leave the current account.
Simply put, Tap the person icon at the bottom of the home screen, open My account and choose Delete account to remove your information. (This option is only available in the Android and iOS apps.)
Claim slots are assigned at random, like a draw, so not everyone wins. You can try again to increase your chances.
Simply put, Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and Stripe are all supported.
LightXtreme VPN is a subscription-based service offering a free trial to try and affordable plans, and you can try it through official channels.
The rules are as follows:
Simply put, For all LightXtreme VPN everyone:
When you first download and install the app, the system registers you automatically and you get a 30-minute free trial to try. Linking your email adds another 30 minutes.
Other ways to get a longer free trial to try:
With a special agent referral code you can enjoy 1-3 days of free trial to try. Refer a friend who downloads and signs up and you earn extra trial time or a generous commission.
Simply put, For all subscribers:
Simply put, A 30-day money-back guarantee on every subscription.
Simply put, For your own security, standard accounts are for personal use only. Do not share them — any loss caused by sharing is yours to bear.
It is the number of devices that can be online at the same time. You can install our client on as many devices as you like, and every plan covers three devices online simultaneously.
1. Tap the My icon at the bottom of the home screen, open My account and choose Switch account to see the account name and password of the current account. If that does not show them, tap the Support button and we will provide your account details.
2. To reset a forgotten VPN password, tap Forgot password if your account has an email address and reset it by email. Without a linked email, send your order screenshot to support ([email keep you privateed]) and we will reset it once the account is verified.
Simply put, 1. If you paid with PayPal and the membership did not activate immediately, PayPal's risk system is most likely reviewing the order, which can take 1-3 business days. Please be patient.
Simply put, 2. If you subscribed through iTunes, first make sure you are signed in with the same Apple ID on your iOS device. Then open the app, tap My and check My orders to confirm the purchase.
3. For payments by Alipay, UnionPay, Google Pay or other methods, if your membership is still not active please contact us via the live chat on the official website. Include your account details and order screenshot so we can resolve it faster.
Simply put, Google Play / iOS subscribers get a 7-day free trial to try and can request a refund within 30 days.
Third-party payment methods are not refundable at the moment. If you are unsure about a long-term plan, try a short and smaller package first.
Below is a detailed explanation of every option on the LightXtreme VPN settings page, including the Windows and macOS specific ones.
1. Local DNS settings
⦁ Description: sets the DNS resolver for domestic domains. It is usually best to match your ISP's DNS for faster and steadier access to local sites.
Simply put, ⦁ Recommended when other local services on your LAN cannot be reached: set local DNS to 'local' so LAN devices resolve local addresses first and avoid issues caused by external DNS.
Simply put, 2. Remote DNS settings.
Simply put, ⦁ Description: sets the DNS resolver for international domains such as Google. An international resolver (Google DNS or Cloudflare) usually improves connection speed and resolution efficiency.
Simply put, ⦁ Recommended when you visit international sites often: remote DNS improves both speed and stability.
3. New protocol
⦁ Description: enables or disables the newer encryption protocol (such as VLESS) for stronger security and more stable connections.
Simply put, ⦁ Recommended: keep the new protocol on for better privacy; turn it off if connections behave oddly or stop working.
Simply put, 4. Disconnect all connections when switching
Simply put, ⦁ Description: drops the current connection when you switch servers, so traffic never keeps using the old IP and every connection picks up a fresh address.
⦁ Recommended: leave it on so switching servers always refreshes your IP address and keeps you private.
5. Enable IPv6
⦁ Description: sets the protocol used for DNS resolution. Off means IPv4 only, on means both IPv4 and IPv6 are resolved.
Simply put, ⦁ Recommended: turn it on for faster access on IPv6-capable networks; turn it off on unstable or restricted networks.
6. One-tap return to China
⦁ Description: helps everyone abroad reach Chinese content such as Youku, iQIYI and Tencent Video.
Simply put, ⦁ Recommended when Chinese sites are restricted from abroad: switch it on to bypass regional limits and improve the viewing experience.
7. BT proxy downloads
⦁ Description: proxies BT downloads so P2P traffic is encrypted and network restrictions are bypassed.
Simply put, ⦁ Recommended: switch it on when using BT on restricted networks or when you want your downloads to stay private.
8. Direct-connect domains
⦁ Description: the listed domains bypass the VPN and connect directly, ideal for common local domains that do not need proxying.
Simply put, ⦁ Recommended: add everyday sites, banks and payment pages to the direct list for faster, safer access.
9. Proxy per application
⦁ Description: lets specific applications connect directly without the VPN, which suits lighter usage.
Simply put, ⦁ Recommended: add local or non-proxied apps to the list to save data and speed up connections.
Simply put, 10. Windows specific options
TUN mode
⦁ Description: routes all system traffic through the VPN via a virtual network adapter, giving stronger security and leak keep you privateion.
⦁ Recommended: useful for high-privacy needs or public networks, but it uses more system resources.
Proxy mode
⦁ Description: applies only to selected apps or browsers and sends some traffic through the proxy server instead of routing everything.
Simply put, ⦁ Recommended: handy if you only need to speed up or keep you private one browser, with less overhead while still keeping some privacy.
11. macOS specific options
On M-series Macs you can enable the VPN through a system extension. When it runs as a system extension, per-application proxying stops working because the extension cannot tell which app the traffic comes from.
Simply put, 1. When should I change local DNS?
Simply put, When other local services on your LAN cannot be reached, set local DNS to 'local' so LAN devices resolve local addresses first and avoid access problems.
2. When should I adjust the new protocol?
Normally leave the new protocol on for stronger security and privacy; if connections become unstable, try turning it off.
3. Should Windows everyone choose proxy mode or TUN mode?
Simply put, If the network stops working after enabling TUN mode on Windows, switch to proxy mode. Proxy mode affects only selected apps or browsers, uses fewer resources and still routes the apps you need through the VPN.
Together these options let you tune speed, privacy and stability for whatever network you are on.
Simply put, Try disabling QUIC in Chrome: open chrome://flags/#enable-quic and click Disable.
LightXtreme VPN helps you reach websites and services in any region. Here is what it can unblock:
Simply put, Streaming sites: watch TikTok, Netflix, Disney+, HBO, YouTube, Amazon Prime Video, Hulu, Spotify, AbemaTV, Apple TV+, Tencent Video, iQIYI and more from anywhere.
AI platforms: ChatGPT (OpenAI), Midjourney, Stable Diffusion, Google AI, DALL-E, BigGAN and many other AI sites.
Simply put, Social platforms: Facebook, Twitter (X), Instagram, LinkedIn, Snapchat, Discord, Tumblr, Pinterest, WeChat, WhatsApp, Telegram, Line and more.
Gaming platforms: Steam, Ubisoft Connect, Apple App Store, Google Play Store and other game services.
Simply put, Forums: Discord, Reddit, Quora, Stack Exchange, V2EX and other popular forums.
360 Security may flag LightXtreme VPN as risky and uninstall it. Is LightXtreme VPN a threat? No — it is certified security software with an international security certificate embedded. This is a false positive.
Simply put, Add LightXtreme VPN to the 360 whitelist so it runs normally:
Simply put, 1. Open 360 Security;
Simply put, 2. Click Trojan detection in the main menu;
3. Click the Trusted Zone panel on the right;
Simply put, 4. Click Add file, select LightXtreme VPN and open it;
Simply put, 5. Tick the confirmation prompt;
6. Click OK to finish;
Simply put, Note: in different versions of 360 Security the Trusted Zone may sit elsewhere, but the steps are the same.
LightXtreme VPN is upgraded regularly to keep pace with changing network policies worldwide. An update replaces the old version and invalidates the whitelist, so please add the whitelist entry again after updating to keep everything working.
Simply put, 1. Open the LightXtreme VPN app, go to My > VPN settings and turn off TUN mode in the proxy settings. Then return to the home screen, tap Enable and connect.
Simply put, 2. If it still happens, uninstall LightXtreme VPN, download it again from the official website and try connecting once more.
If the problem persists, tap My > Support inside the app and our team will help you online.
Simply put, 1. Open LightXtreme VPN and confirm your network connection works.
2. Go to My > Settings > VPN settings > Proxy settings and switch TUN mode on.
Simply put, 3. Return to the main screen, disconnect, then restart the app.
1. Update LightXtreme VPN to the latest version — reinstall it if needed — then connect and try again.
2. If it still drops with TUN mode, open your computer's network connections and look for a virtual adapter named 'tun0' or 'LightXtreme VPN'. If it is missing, reset the network and restart the computer, then turn LightXtreme VPN on again with TUN mode selected.
If neither step helps, tap Support on the My page of the app and we will assist you directly.
Reason: if you are signed in with a mainland China Apple ID the purchase cannot complete, because the app is not listed in the mainland China App Store, hence the 'ID not found' message.
Simply put, Reason: the App Store does not offer the app in every region. You can change the region of your Apple account, register a Hong Kong Apple ID to search for it, or download it with the shared Apple ID we provide.
Reason: 5G networks around the world can be unstable, and a device that switches networks several times in a short period may fail to load the content you want, which makes the experience poor.
Simply put, Bugs in iOS 16 itself
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings;
Simply put, First check whether the region of the Apple ID you are signed in with is [Mainland China], or whether you recently switched regions and Apple has not finished syncing.
Simply put, Solution: sign out of the [Hong Kong Apple ID] again and then download.
This happens when you downloaded LightXtreme VPN with [Apple ID A] and then update it with [Apple ID B].
Solution: delete the old version and install the new one again.
Simply put, This usually means an [older version] of LightXtreme VPN is still on your phone and conflicts with the App Store version.
Simply put, Solution: delete the old version and install the new one again.
Simply put, This usually means an [older version] of LightXtreme VPN is still on your phone and conflicts with the App Store version.
Simply put, Solution: delete the old version and install the new one again.
Simply put, This usually means an [older version] of LightXtreme VPN is still on your phone and conflicts with the App Store version.
Simply put, Solution: delete the old version and install the new one again.
Simply put, This happens because the Apple ID you are signed in with now differs from the one you originally used to download LightXtreme VPN.
Simply put, To fix it, choose either of these:
1. Switch back to the Apple ID you originally used to download LightXtreme VPN and update from there;
Simply put, 2. Uninstall the app, then download and install it again with the Apple ID you are currently signed in with (back up and remember your VPN account and password first).
Simply put, 1. Check that the LightXtreme VPN client is in your Applications folder. If it is not, drag it there, then sign in and connect again;
Simply put, 2. Try browsing in Safari. If that works, another browser may have a proxy or ad-blocking extension installed — find those extensions and turn them off.
In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Reason: this is usually caused by a system default. Android kills background apps by default, so LightXtreme VPN may be terminated after a while in the background and your connection drops. Adjust these settings to fix it:
Simply put, In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Huawei phones:
Simply put, Open Settings, search for Battery optimisation, select LightXtreme VPN and exclude it from battery optimisation;
Open Settings > App management, select LightXtreme VPN, tap Energy consumption and switch on Allow background activity;
Xiaomi phones:
Open Settings > More apps, select LightXtreme VPN, tap Power saving strategy and set it to No restrictions;
Open Settings > Special features, select Game turbo and turn it off;
OPPO phones:
Open Settings > App management, select LightXtreme VPN, tap Energy saving keep you privateion and disable all the options there;
Vivo phones:
Simply put, Open Settings > Battery, tap Background high power consumption and allow LightXtreme VPN to keep running;
Meizu phones:
Open Settings > App management, select LightXtreme VPN, tap Permission management > Background management and choose Allow background running;
OnePlus phones:
Open Settings > Battery, tap Battery optimisation and set LightXtreme VPN to No optimisation;
Samsung phones:
Open Smart Manager > App management, tap Manage auto start-up and set LightXtreme VPN to Allow background running;
Step 1: open the official LightXtreme VPN download page in your browser, choose the Android version and tap Free Download to get the APK.
Simply put, Step 2: open AppGallery on your phone, search for and install the Zhuoyitong app.
Simply put, Step 3: open Zhuoyitong, find and tap File transfer, then locate and upload the LightXtreme VPN APK downloaded in step 1.
Step 4: tap the LightXtreme VPN APK, choose Install anyway and follow the prompts. Once it is installed, open LightXtreme VPN and tap Enable to connect in one tap.
Simply put, 1. Open your phone's Settings and search for VPN apps.
Simply put, 2. Open Other VPN apps and turn off Always-on for each one.
Simply put, 3. Restart the LightXtreme VPN app to apply the changes.
Contact support through the LightXtreme VPN app or the official website — the team will prepare the right build for your device.